Privacy Policy & Terms

Sparkling Clean Sydney — ABN 18 271 054 100

Privacy Policy Terms of Service Refund Policy Contact

Privacy Policy

Last updated: June 2026

Sparkling Clean Sydney (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

We only collect information needed to provide our cleaning services and respond to your enquiries. We do not sell, rent, or trade your personal information to third parties.

What Information We Collect

When you contact us, submit a quote request, or use our website, we may collect:

How We Use Your Information

We use your personal information to:

Google Analytics & Advertising

Our website uses Google Analytics and Google Tag Manager to understand how visitors use our site. This data is anonymised and does not identify you personally. We also use Google Ads to advertise our services — Google may use cookies to show relevant ads based on your browsing history.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

How We Store Your Information

Your information is stored securely using industry-standard tools. Quote requests submitted via our website are stored in a secure CRM system. We retain your information only for as long as necessary to provide our services or as required by law.

Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your information with:

Your Rights

Under the Australian Privacy Act, you have the right to:

To exercise any of these rights, contact us using the details below.

Cookies

Our website uses cookies to improve your browsing experience and to support our advertising and analytics. By continuing to use our website, you consent to the use of cookies. You can disable cookies in your browser settings, though this may affect some website functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Terms of Service

Last updated: June 2026

These Terms of Service govern your use of the Sparkling Clean Sydney website and the provision of our cleaning services. By booking a service or submitting an enquiry, you agree to these terms.

Our Services

Sparkling Clean Sydney provides professional cleaning services including gutter cleaning, pressure washing, roof cleaning, window cleaning, solar panel cleaning, and related services across Sydney, NSW. Services are subject to availability and are provided by qualified, fully insured technicians.

Quotes & Pricing

Bookings & Cancellations

Access to Property

You agree to provide safe and reasonable access to all areas required to complete the service. This includes ensuring gates are unlocked, vehicles are moved if necessary, and any known hazards are disclosed prior to the job. Sparkling Clean Sydney is not responsible for delays or inability to complete work caused by restricted access.

Payment

Liability

Sparkling Clean Sydney holds $10 million public liability insurance. We take every precaution to protect your property. However, we are not liable for pre-existing damage, structural defects, or issues that were not visible or disclosed prior to the service commencement.

Our total liability for any claim is limited to the value of the service provided.

Satisfaction Guarantee

If you are not satisfied with the result of a service, please contact us within 48 hours of the job being completed. We will return to rectify any issues at no additional cost, provided the original scope of work was agreed upon and access to the property is available.

Website Use

The content on this website is provided for general information purposes only. While we strive to keep information accurate and up to date, we make no warranties about the completeness or accuracy of the content. Use of this website is at your own risk.

Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of NSW.

Refund Policy

Last updated: June 2026

At Sparkling Clean Sydney, we stand behind the quality of our work. Our goal is for every customer to be completely satisfied with the service they receive.

Our Guarantee

If you are unhappy with any aspect of your service, please contact us within 48 hours of job completion. We will:

When Refunds May Not Apply

How to Request a Refund

To request a refund or raise a concern, contact us by phone or email with your name, job date, and a description of the issue. We aim to resolve all complaints within 5 business days.

We believe in doing the right thing. If something isn't right, just call us and we'll fix it — that's our promise.

Contact Us

If you have any questions about this Privacy Policy, our Terms of Service, or how we handle your personal information, please get in touch:

Have a Question?

We're happy to answer any questions about how we handle your data or our service terms.

📞 Call 0415 745 814 ✉️ Email Us